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Debt recovery · 5 min readPublished/updated:

How to recover payment on an unpaid invoice, step by step

A business partner has not paid an invoice? See the debt recovery process: demand for payment, e-court (EPU), enforcement officer. Straightforward, with no upfront fees.

An unpaid invoice is one of the most common problems for small businesses in Poland. The good news: much of the debt recovery process is now automated, and you can start without paying fees upfront.

1. Demand for payment (amicable stage)

The first step is a formal demand for payment to the debtor, setting a deadline. Many cases end at this stage: a professional letter and the real prospect of court action are often enough. It is worth including accrued late-payment interest in the demand.

  • Confirmation of the balance and basis of the claim (invoice, agreement, acceptance report).
  • Statutory late-payment interest, which you can calculate using our interest calculator.
  • For B2B transactions: compensation for recovery costs (EUR 40/70/100), see the separate article.

2. Court proceedings, e-court (EPU)

If the debtor does not respond, the case goes to court. Electronic order-for-payment proceedings (EPU, the ‘e-court’) are available for undisputed monetary claims: a fast electronic process ending with a payment order. Court representation is provided by an authorised legal representative (a Polish legal adviser or advocate).

3. Enforcement by a court enforcement officer

With a final payment order or judgment, the case goes to a court enforcement officer, who enforces against the debtor’s assets (accounts, salary, movable property and real estate).

What you can do today

You do not need to know the procedure. Submit your case online: we will check the debtor, prepare a demand and take the case forward. You pay commission only on the amount actually recovered.

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This material is for information only (as at lipiec 2026) and does not constitute legal advice. We will assess your specific case after you submit it.

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What does e‑PGW's help cost?
You pay only on what we actually recover, with success-based commission from just 6%. No joining fee, and if we recover nothing, you pay nothing. Full tiers are on the Pricing page.
What cases do you handle?
Debt recovery, compensation and consumer bankruptcy. Criminal, civil and inheritance cases, as well as business bankruptcy and restructuring, are handled by independent law firms; the choice of representative is entirely yours. A legal adviser or advocate of your choice represents you in court.
Do I need to visit the office?
No. Submit and manage your case in the e‑PGW app, scan documents with your phone, sign the downloaded agreement PDF with a free trusted signature through mObywatel albo by hand on paper and send it back, and track the status 24/7.
How do I submit a case?
Create an account, choose a category and answer a few questions. We will make a preliminary assessment within one business day of a complete submission and explain possible outcomes.