What is considered a medical error?

Common examples include incorrect or delayed diagnosis, an improperly performed procedure, a hospital-acquired infection, and errors in treatment or medication administration. Assessment requires medical records, which we review individually after your submission.

Compensation for non-financial harm, reimbursement of treatment and rehabilitation costs, periodic payments for permanent injury and, in the most serious cases, claims for close family members. The scope depends on the consequences of the event.

How much does pursuing a medical error claim cost?

Success-based commission: you only pay on the amount actually obtained. Medical error claims (personal injury): up to 35% at the pre-court stage. No registration fee; you incur no court fees at the pre-court stage.

I don't have complete medical records. What should I do?

Submit your case with what you have. We will explain which documents to obtain (discharge summary, medical history); you are entitled to them as a patient. Do not include health details in the submission form; we will collect them securely later through a channel agreed with you.

What is considered a medical error?

Common examples include incorrect or delayed diagnosis, an improperly performed procedure, a hospital-acquired infection, and errors in treatment or medication administration. Assessment requires medical records, which we review individually after your submission.

Compensation for non-financial harm, reimbursement of treatment and rehabilitation costs, periodic payments for permanent injury and, in the most serious cases, claims for close family members. The scope depends on the consequences of the event.

How much does pursuing a medical error claim cost?

Success-based commission: you only pay on the amount actually obtained. Medical error claims (personal injury): up to 35% at the pre-court stage. No registration fee; you incur no court fees at the pre-court stage.

I don't have complete medical records. What should I do?

Submit your case with what you have. We will explain which documents to obtain (discharge summary, medical history); you are entitled to them as a patient. Do not include health details in the submission form; we will collect them securely later through a channel agreed with you.

For individuals

Medical error compensation

Misdiagnosis, an improperly performed procedure or a hospital-acquired infection? We pursue compensation for financial and non-financial harm from the healthcare provider or its insurer. No upfront fees; you pay on success.

Success fee (from 15%) *No registration or upfront feesRemote service, no visits to our office

Typical cases and claims

Incorrect/delayed diagnosis

Consequences of missed or delayed diagnosis.

Hospital-acquired infection

Infections acquired at a healthcare facility.

Compensation for non-material harm

For pain, suffering and reduced quality of life.

Periodic payments and treatment costs

For permanent injury and ongoing treatment.

How we handle a medical error case

1
Free case assessment
We assess whether an error may have occurred and estimate realistic prospects and the potential award. No obligation.
2
Medical records
We guide you from the start, helping you obtain treatment records and your medical history (you are entitled to them as a patient).
3
Submitting a claim to the provider or insurer
We submit and negotiate claims for non-financial harm and treatment and rehabilitation costs.
4
Court proceedings if the claim is disputed
If the provider or insurer refuses payment or offers too little, we refer the case to the appropriate court; an associated legal adviser or advocate specialising in compensation claims provides representation.
5
Payment of compensation
You receive compensation following a settlement or the final conclusion of court proceedings.

We pursue the claim at the pre-court stage; an independent law firm of your choice provides court representation. This material is for information only and does not constitute legal or medical advice. See also road accident compensation and the guide.

Plain language

Do you suspect an error during treatment?

You can report a suspected misdiagnosis, incorrectly performed procedure or infection at a healthcare facility. An unfavourable treatment outcome alone does not establish that an error occurred.

What to prepare

Start by leaving your contact details. Discuss treatment details with a lawyer during your call, not in the form.
Prepare your treatment history, discharge summaries and any correspondence.
We will agree a secure way to transfer medical documentation. If anything is missing, we will identify the documents needed.

What happens next

We make a preliminary assessment of the submission and the documents required.
We organise treatment records and evidence of costs incurred.
We assess the possibility of pursuing compensation for non-material harm, treatment and further consequences of the incident.
The demand is addressed to the healthcare facility or insurer. The dispute may require court proceedings and specialist opinions.
An independent advocate or legal adviser represents you in court. The agreement sets out the payment terms.

Costs and key limitations

Submitting a case does not confirm an error or entitlement to a payout. We do not provide medical advice here. The scope of claims, commission and any court costs must be assessed for your case.

Submitting a case does not mean it has been accepted for handling. Before deciding, you will receive the scope of cooperation and contract terms. See pricing and the answers below. This page is for information only and does not constitute legal advice.

FAQ

Frequently asked questions

If you have not found an answer, write to us and describe what you need.

Ask a question

What is considered a medical error?: Common examples include incorrect or delayed diagnosis, an improperly performed procedure, a hospital-acquired infection, and errors in treatment or medication administration. Assessment requires medical records, which we review individually after your submission.
What can I claim?: Compensation for non-financial harm, reimbursement of treatment and rehabilitation costs, periodic payments for permanent injury and, in the most serious cases, claims for close family members. The scope depends on the consequences of the event.
How much does pursuing a medical error claim cost?: Success-based commission: you only pay on the amount actually obtained. Medical error claims (personal injury): up to 35% at the pre-court stage. No registration fee; you incur no court fees at the pre-court stage.
I don't have complete medical records. What should I do?: Submit your case with what you have. We will explain which documents to obtain (discharge summary, medical history); you are entitled to them as a patient. Do not include health details in the submission form; we will collect them securely later through a channel agreed with you.